LQA/QA Service
Multilingual quality assurance
and improvement
The main body of work involved in LQA is ensuring that localized or translated text displays correctly in-game, that there are no mistakes with line breaks, punctuation, or grammar in the text, that the currencies and numbers are used appropriately for each language, that the dialogue and characterizations are consistent, that the text and graphics are appropriate for the target area, etc. Native speakers of the target language will hands-on with the content to check all of the above criteria and more. LQA verifies all of the text displayed, including the UI text, dialogue, subtitles, and text embedded in images.
Native-speaking testers for a high-quality localization
Our LQA team is comprised of many people who were born and raised overseas, giving them a solid knowledge of the local culture and history that is taken into account when testing. This leads to a more natural and high-quality finished product that is consistent with the styles and requirements of your target market.
Game LQA performed by gamers from around the world
Our gamers from all over the world are able to share information and strategies for new games across departments and native languages, and it’s these people that contribute their expertise to our LQA teams. We emphasize forming teams that are well-suited to the game’s genre, who are able to see the game from the point of view of the target demographic. Additionally, we are able to provide LQA services that ensure the consistency of worldview and style with previous titles in a series.
Flexible support for
developers and publishers
developers and publishers
As Active Gaming Media is also involved in game publishing, we understand the difficulties faced by developers, as well as the value of everyone’s input over the course of development. The LQA, QA, and debugging we provide will work towards optimization and improved quality, and we will do everything we can to meet your requests for delivery times, handling of emergency situations, the use of specified tools, and more.
In-house testing and debugging
for confidentiality
for confidentiality
LQA/QA testers/debuggers always work in-house, and our managers are trained to manage security risks regarding testing devices and handling of sensitive data. Work accounts are managed strictly to ensure that projects are compartmentalized. The workspace is also set up in such a way that it is not in view of other departments in the organization.
LQA Steps
Consultation
To ensure that we provide the best quality possible for each project, we make an effort to adjust our workflow and criteria to better fit each client's specific needs. 
Receiving design documents, etc.
When possible, we ask for documentation on the game's specifications including flow charts, item/character lists, glossaries for key terms, etc. This step can be skipped in cases where the the LQA must be done in a shorter amount of time. 
Receiving the translated text
These text files will be checked and shared with the team during preparation before the LQA work starts. They will also be useful alongside any other reference materials and text to help the team increase their knowledge of the game. 
Familiarization
One to three days are spent playing the game to familiarize ourselves with the characters, UI, etc. This allows us to understand the experience from the users' point of view, while providing a base for a steady workflow going forward. 
Starting the LQA
Any bugs or issues found in the game will be reported on a spreadsheet or a bug tracker. These can include text overflows and cutoffs, wrong text being displayed, incorrect implementaion, font issues, and other linguistic issues. 
Reporting using bug trackers and Excel
Over the course of tracking bugs, we address these issues by using tools to ensure that each one is handled without any omissions while maintining thorough communication with our clients. We are open to use any bug tracker the client prefers. We are also flexible in regards to lines of communication, whether the client prefers a chat tool or email only. 
Confirming fixes using bug reports
Once reported bug have been implemented, the fixes are confirmed during the regression stage. 
Completion
Once all bugs are confirmed as fixed, the client is informed that the LQA has concluded. Additionally, we will quickly respond to any omissions or issues found with the finished product. 
Previous
Next
Checkpoints
of LQA
QA (Playtesting/Debugging) Steps
Familiarization
QA testers/debuggers consult the documentation and test the game to familiarize themselves with the narrative, UI, and overall system of the game, giving them insight as to how the game is meant to be played.
Receiving design documents, etc.
We will either receive a checklist from the client or create one based on the provided specifications. The project manager will assign people to check specific parts of the game. Each QA checker will confirm if there is anything that requires clarification and if there is adequate time for the volume of work assigned.
QA bug reports
QA checkers will report bugs and the bug conditions in a manner of the client's choosing, whether on a spreadsheet or by using a bug tracker. We will also utilize detailed reports from monkey testing to ensure quality control and improvement.
Reporting using bug trackers
QA testers will report bugs and utilize specialized tools to make sure that no issues go unfixed.
Regress testing
Once the reported bug has been confirmed to be fixed, the testers will resolve the issue. As fixes can also lead to new bugs, another test is performed to ensure the issue has been resolved without affecting related areas.
Completion
Once all bugs are confirmed as fixed, the client is informed that the LQA has concluded. Additionally, we will quickly respond to any omissions or issues found with the finished product.
Previous
Next
Overall QA Workflow and Criteria
・Checklist creation
・Progression test
・System test (Graphics/Text/BGM/SFX)
・Rights/Copyrights/Trademarks check (Graphics/Text/BGM/SFX/etc.)
・Balance test (Balance checks or proposals for apps or match-based games)
・Payment test *For any currency (Rate tests for gacha games also available)
・External app connection test (For all SNS services)
・User test/questionnaire (monitoring) for assessments & surveys
50+ languages are readily available.
Asia: Japanese, Korean, Chinese (Simplified/Traditional), Thai, Indonesian, Hindi / North America: English (American/Canadian), French (Canadian) / Central and South America: Spanish (Central/South American), Portuguese (Brazilian) / Europe: English (UK), German, French, Italian, Dutch, Danish, Spanish (European), Portuguese, Swedish, Finnish, Czech, Russian / Middle East: Arabic, Turkish / Africa: Portuguese (African), Arabic (Egyptian), French (African) / etc…
We not only handle Games, but other tools and applications as well!
◆Games:
iOS / Android / Steam / GOG / Microsoft Store / Humble Bundle / Nintendo Switch / PlayStation4 / PlayStation5 / PlayStation VR / Xbox One / Xbox Series X|S etc.
◆Board games, Card games:
Adobe InDesign / Photoshop etc.
◆Applications, Tools:
Car navigation systems / Medical applications / Learning applications / Device applications etc.
Please feel free to inquire about our testing environment.
LQA payment on a “time x unit price” basis.
The rates may vary depending on language pairs, volume, and deadlines. Feel free to make an inquiry
One-stop Solutions
Active Gaming Media’s mission is to overcome language barriers to deliver content across the world.
We also provide the full multilingual support involved in publishing internationally, not just LQA and QA services.
Bolster International Sales
Our employees, who are all gamers themselves, translate directly from Japanese into their native languages, or from other languages into Japanese. As native speakers, they are able to naturally localize character mannerisms, turns of phrase, and jokes to accurately convey the world of the game to the end user without sacrificing any of its original charm.
Development Support
When in-house engineers are unavailable, we are able to provide short-notice, multiple-language implementations and translations to ensure a smooth release. In addition, we offer porting support for clients who wish to release their games on different platforms. At present, we are able to port to any platform on the market.
Audio Localization
We have partnerships with voiceover recording studios around the world, where we provide multilingual voice recordings for character voices, animations, and other voice recordings required for that different types of content. We are also able to provide localizations and voice recordings for short content such as store page movies and trailers that are an essential part of advertising.
Advertising and Corporate Branding
We handle banners, trailers, posters, special webpages, and other images involved in advertising. If we are involved from the production stage, we are able to quickly deliver localized designs that are tailor-made for the target audience. Already produced Japanese advertisements can also be localized into multiple languages.
Community Management
We provide multilingual customer support, 24 hours a day, 365 days a year. We respond to inquiries, monitor social media posts to immediately report outages or rumors, collect user feedback, and manage social media accounts to post announcements or respond to DMs, as well as monitor video streaming and hosting services.
Marketing Support
We offer both domestic and international promotional services. Press releases proofread by native speakers can be sent directly to writers overseas through our network, and we are also able to request promotions with local influencers on behalf of clients. Promotional articles and banners can also be posted on our own gaming media website, AUTOMATON.
